FREQUENTLY ASKED QUESTIONS

General Questions

I have a severe allergy, how do I know if I can consume your products?

Mondelēz International is aware of the seriousness of allergens, and takes great care in making sure its products are safe, wholesome and properly labeled.

Our products are produced and labeled in compliance with the FDA labeling requirements. When labeling products, we consider - and label for - all possible sources of the 8 major allergens recognized by the FDA. These are eggs, fish, crustacean shellfish, milk, peanuts, soy, tree nuts and wheat. In addition to the above 8 FDA allergens, Mondelēz International also tracks lupin, mollusks, and sesame seeds. For each product, we thoroughly review all ingredients, including ingredient components and processing aids, and the production process, to determine whether there are may be any of the above 11 allergens present in the product.

Mondelēz International also labels for some additional allergens or substances that can cause sensitivity or intolerance in levels over 10 ppm, such as celery, mustard, sunflower seeds, poppy seeds, cottonseed, sources of gluten other than wheat, and sulfites. If any of these substances are directly added to the product, they will be listed in the Ingredient Statement.

No we do not have dedicated lines for all our products.

We take special precautions to thoroughly clean and sanitize all our production lines between product changeovers on a line. We build these cleaning procedures into our safety systems to make sure there is no carryover from allergens; for example when switching from nut-containing products to ones without nuts.

If there is any risk of cross contamination we will label the allergen in the “manufactured on equipment that processes."

We do not have a color assigned to the cookie portion of an OREO. Some people think the OREO is a shade of brown, while others view the color closer to black.

After opening the package, the product shelf life can be extended if the packaging is kept well sealed. It is also best to store the cookies in a cool, dry place. We do not recommend that you freeze our products as it can affect their quality. However, if you do, we suggest placing the product in the refrigerator for a few hours after removing it from the freezer, then moving it to the counter top to reach room temperature for best results.