Orders and Returns

ORDERING & RETURNS:

When placing an order with OREO.com, you will receive an order receipt confirmation email to confirm we have received your order. If your order includes personalization and photos, after the order has been reviewed, you will receive another email letting you know we are actively processing your order. Once your order ships, you will receive a separate email with your shipment tracking information, including tracking number. If you have a registered account on OREO.com, you can further check the status of your order by logging into my account.

If you have any questions about your order or need to make changes, please contact Customer Care at customerservice@oreo.com or 1-800-644-9474.

ORDER PROCESSING

  • Orders are processed and shipped on business days only (Monday - Thursday, excluding Holidays).
  • Orders placed on Holidays or Weekend Days will be processed the following business day.
  • Orders will be shipped out of our warehouse within 8-10 business days of placing your order.

What if I am having trouble ordering from your online store?

Please email or call us at customerservice@oreo.com 1-800-644-9474 Monday – Friday 8AM-5PM ET. We will respond within 24 - 48 business hours

What form of payments does Oreo.com accept?

Oreo.com accepts the following forms of payments through our secure system:

  • Visa
    • MasterCard
    • Discover
    • American Express
    • PayPal
    • Apple Pay


ORDER CANCELLATION & MODIFICATIONS:

Can I cancel my order?

Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel it. This is to ensure we meet the quality and service expectations you expect from OREO.

I typed in an incorrect billing address when checking out – how can I fix this?

Incorrect billing addresses may cause issues during checkout when the cardholder information doesn’t match the mailing address where your credit card statements are sent. Aside from this security check, once an order is placed and an order confirmation e-mail is sent, an incorrect billing address causes no problems.

Can I change the shipping address after I placed an order?

Unfortunately, once your order is placed, we are unable to make any changes to the shipping addresses. Please make sure the shipping address is correct before submitting your order. We are also unable to cancel the order after it is placed as per above.

Will Oreo.com refund a personalized item if I misspell a name?

Oreo.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling errors. However, any spelling error on our part will receive a full refund. For additional details, visit our Orders and Returns page.

RETURN POLICY:

Food items and personalized items purchased on OREO.com are not eligible for returns and are nonrefundable unless the product arrives damaged or contains a misspelling due to our error (Please note: OREO.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling error).

If food items or personalized item arrive damaged or contains an error, please call Customer Care at 1-800-644-9474. Please make sure to keep the product as photos will be needed to be sent to customer service. If you are unable to send photos, unfortunately, we will not be able to send a replacement or issue a refund. We will arrange for a replacement or refund, depending on your preference. Depending on the item(s), we may provide a pre-paid FedEx shipping return label. If you don’t live near a FedEx drop box or location, we will schedule a pickup from your location at our expense.

All non-edible merchandise, which is unwashed, unworn, or defective may be returned in its original packaging. If the return is the result of our error, we will send you a prepaid FedEx Ground return label via e-mail. Simply put it on your return package, and mail it back to us. If you decide you do not want the item, please send it back to us and write on the packing slip “Return” and send back to the address below:


OREO.com
c/o Returns
135 Lundquist Drive
Braintree, MA 02184


Refunds are credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days to be reflected. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance. For PayPal orders, refunds are issued immediately.

For refunded or damaged items, you received as a gift, we will send out a replacement of the same item. In case that item is out of stock, you will be able to choose an item of the same price value.

Orders older than 30 days from the original purchase date are not eligible for a refund.