Orders and Returns

General

ORDERING & RETURNS:

When placing an order with OREO.com, you will receive an order receipt confirmation email to confirm we have received your order. If your order includes personalization and photos, after the order has been reviewed, you will receive another email letting you know we are actively processing your order. Once your order ships, you will receive a separate email with your shipment tracking information, including tracking number. If you have a registered account on OREO.com, you can further check the status of your order by logging into my account.

When we go to print your order, and the photo prints blurry or the text is not readable, Oreo.com will cancel an order and send you a refund email. If you do still want the order, you will need to replace the order online with a new image or text.  Unfortunatley, once the order is cancelled, we are unable to re-instate the order.

If you have any questions about your order, please contact Customer Care at customerservice@oreo.com or 1-855-244-4596.

ORDER PROCESSING

  • Orders are processed and shipped on business days only (Monday - Thursday, excluding Holidays).
  • Orders placed on Holidays or Weekend Days will be processed the following business day.
  • Orders will be shipped out of our warehouse within 8-10 business days of placing your order, and will incur shipping time.

What if I am having trouble ordering from your online store?

Please email or call us at 1-855-244-4596 Monday – Friday 9AM-6PM ET. We will respond within 24 - 48 business hours

What form of payments does Oreo.com accept?

Oreo.com accepts the following forms of payments through our secure system:

  • Visa
    • MasterCard
    • Discover
    • American Express
    • PayPal
    • Apple Pay


ORDER CANCELLATION & MODIFICATIONS:

Can I cancel my order?

Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel it. This is to ensure we meet the quality and service expectations you expect from OREO. All sales are FINAL.

I typed in an incorrect billing address when checking out – how can I fix this?

Incorrect billing addresses may cause issues during checkout when the cardholder information doesn’t match the mailing address where your credit card statements are sent. Aside from this security check, once an order is placed and an order confirmation e-mail is sent, an incorrect billing address causes no problems.

Can I change the shipping address after I placed an order?

Unfortunately, once your order is placed, we are unable to make any changes to the shipping addresses. Please make sure the shipping address is correct before submitting your order. We are also unable to cancel the order after it is placed as per above. All sales are FINAL.

Will Oreo.com refund a personalized item if I misspell a name?

Oreo.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling errors. However, any spelling error on our part will receive a full refund. For additional details, visit our Orders and Returns page.

RETURN POLICY:

Food items and personalized items purchased on OREO.com are not eligible for returns and are nonrefundable unless the product arrives damaged or contains a misspelling due to our error (Please note: OREO.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling error). If the product is damages, please make sure to keep the product as photos will be needed and should be sent to customer service within 30 days of when the order was shipped (according to the ship date on your tracking).  Unfortunatley, we are unable to replace or refund any order after 30 days

If food items or personalized item arrive damaged or contains an error, please call Customer Care at 1-800-644-9474. Please make sure to keep the product as photos will be needed to be sent to customer service, within 30 days of when the order was shipped (according to the ship date on your tracking). If you are unable to send photos, unfortunately, we will not be able to send a replacement or issue a refund. Unfortunatley, we are unable to replace or refund any order after 30 days.  Once photos are received and reviewed, and the order in within the 30 day window, we will arrange for a replacement or refund, depending on your preference. Depending on the item(s), we may provide a pre-paid FedEx shipping return label. If you don’t live near a FedEx drop box or location, we will schedule a pickup from your location at our expense.

All non-edible merchandise, which is unwashed, unworn, or defective may be returned in its original packaging. If the return is the result of our error, we will send you a prepaid FedEx Ground return label via e-mail. Simply put it on your return package, and mail it back to us. If you decide you do not want the item, please send it back to us and write on the packing slip “Return” and send back to the address below:


OREO.com
c/o Returns
135 Lundquist Drive
Braintree, MA 02184


Refunds are credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days to be reflected. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance. For PayPal orders, refunds are issued immediately.

For refunded or damaged items, you received as a gift, we will send out a replacement of the same item. In case that item is out of stock, you will be able to choose an item of the same price value.

Orders older than 30 days from the original purchase date are not eligible for a refund.

 

 

Corporate Gifting

ORDERING & RETURNS
When placing an order with OREO.com corporate gifting, you will receive an email confirming that we have received your request for a quote. After we have reviewed your request, a representative will contact you by phone or email to finalize your order. Once your order is finalized, your representative will send you an email invoice containing a detailed summary of your order, shipping details, and your final order total before tax. Once you approve final details and order total, a representative will contact you to collect your payment details and place your order. Note that tax is calculated and applied at the time of payment. Once your order ships, you will receive a separate email with your shipment tracking information, including tracking number. If you have any questions about your order, please contact Customer Care by email at events@oreo.com or by phone at 1-800-601-5523 (Monday– Friday, 9AM – 5PM ET).

ORDER PROCESSING

  • Orders are processed and shipped on certain business days only
    (Monday - Thursday, excluding Holidays).
  • Orders placed on Holidays or Weekend Days will be processed
    the following business day.
  • Orders are processed within 8-10 business days of final order
    confirmation and will incur shipping time.

What if I am having trouble ordering from your online store?
Please email us at events@oreo.com or call us at 1-800-601-5523
(Monday – Friday 9AM-5PM ET). We will respond within 24 - 48
business hours.

What form of payments does Oreo.com accept?
Oreo.com accepts the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express

ORDER CANCELLATION & MODIFICATIONS
Can I cancel my order?
Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel it. This is to ensure we meet the quality and service expectations you expect from OREO. All sales are FINAL.

Can I change the shipping address after I placed an order?
Unfortunately, once your order is placed, we are unable to make any changes to the shipping addresses. Please make sure the shipping address is correct before submitting your order. We are also unable to cancel the order after it is placed as per above. All sales are FINAL.

Will Oreo.com refund a personalized item if I misspell a name?
Oreo.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling errors. However, any spelling error on our part is entitled to receive a full refund.

RETURN POLICY
Items purchased on OREO.com are not eligible for returns and are nonrefundable unless the product arrives damaged or contains a misspelling due to our error. (Please note: OREO.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not issue a refund due to a consumer spelling error.) If items arrive damaged or contain an error, please call Customer Care at 1-800-601-5523. If the product is damaged, please make sure to keep the product, as photos documenting the damage are needed and must be sent to customer service within 30 days of when the order was shipped (according to the ship date on your tracking) in order for any refund to be issued. If you are unable to send photos of the damaged product, we will not be able to send a replacement or issue a refund. Unfortunately, we are unable to replace or refund any order after 30 days from the date of shipping. Once photos are received and reviewed, we will arrange for a replacement or refund, depending on your preference

Refunds will be credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance.

Orders older than 30 days from the original shipping date are not
eligible for a refund.

ORDERING & RETURNS:

When placing an order with OREO.com, you will receive an order receipt confirmation email to confirm we have received your order. If your order includes personalization and photos, after the order has been reviewed, you will receive another email letting you know we are actively processing your order. Once your order ships, you will receive a separate email with your shipment tracking information, including tracking number. If you have a registered account on OREO.com, you can further check the status of your order by logging into my account.

If you have any questions about your order, please contact Customer Care at customerservice@oreo.com or 1-800-644-9474.

ORDER PROCESSING

  • Orders are processed and shipped on business days only (Monday - Thursday, excluding Holidays).
  • Orders placed on Holidays or Weekend Days will be processed the following business day.
  • Orders will be shipped out of our warehouse within 8-10 business days of placing your order.

What if I am having trouble ordering from your online store?

Please email or call us at customerservice@oreo.com 1-800-644-9474 Monday – Friday 8AM-5PM ET. We will respond within 24 - 48 business hours

What form of payments does Oreo.com accept?

Oreo.com accepts the following forms of payments through our secure system:

  • Visa
    • MasterCard
    • Discover
    • American Express
    • PayPal
    • Apple Pay


ORDER CANCELLATION & MODIFICATIONS:

Can I cancel my order?

Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel it. This is to ensure we meet the quality and service expectations you expect from OREO. All sales are FINAL.

I typed in an incorrect billing address when checking out – how can I fix this?

Incorrect billing addresses may cause issues during checkout when the cardholder information doesn’t match the mailing address where your credit card statements are sent. Aside from this security check, once an order is placed and an order confirmation e-mail is sent, an incorrect billing address causes no problems.

Can I change the shipping address after I placed an order?

Unfortunately, once your order is placed, we are unable to make any changes to the shipping addresses. Please make sure the shipping address is correct before submitting your order. We are also unable to cancel the order after it is placed as per above. All sales are FINAL.

Will Oreo.com refund a personalized item if I misspell a name?

Oreo.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling errors. However, any spelling error on our part will receive a full refund. For additional details, visit our Orders and Returns page.

RETURN POLICY:

Food items and personalized items purchased on OREO.com are not eligible for returns and are nonrefundable unless the product arrives damaged or contains a misspelling due to our error (Please note: OREO.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling error).

If food items or personalized item arrive damaged or contains an error, please call Customer Care at 1-800-644-9474. Please make sure to keep the product as photos will be needed to be sent to customer service. If you are unable to send photos, unfortunately, we will not be able to send a replacement or issue a refund. We will arrange for a replacement or refund, depending on your preference. Depending on the item(s), we may provide a pre-paid FedEx shipping return label. If you don’t live near a FedEx drop box or location, we will schedule a pickup from your location at our expense.

All non-edible merchandise, which is unwashed, unworn, or defective may be returned in its original packaging. If the return is the result of our error, we will send you a prepaid FedEx Ground return label via e-mail. Simply put it on your return package, and mail it back to us. If you decide you do not want the item, please send it back to us and write on the packing slip “Return” and send back to the address below:


OREO.com
c/o Returns
135 Lundquist Drive
Braintree, MA 02184


Refunds are credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days to be reflected. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance. For PayPal orders, refunds are issued immediately.

For refunded or damaged items, you received as a gift, we will send out a replacement of the same item. In case that item is out of stock, you will be able to choose an item of the same price value.

Orders older than 30 days from the original purchase date are not eligible for a refund.