Tips for the perfect OREO:
Designing with Photos:
- The better your artwork, the better your OREO cookie will look!
- We recommend you upload a .jpg file between 2 & 5mb (5mb max.) The higher the quality, the better.
- We reserve the right to refuse any image of celebrities as well as images we consider offensive, inappropriate, explicit or in poor taste.
Designing with Text:
- You can easily add text in any a bunch of colors and fonts to your OREO.
- We recommend to use a different color text than what is in the photo. For example, if you have a black background, using black text will not allow the text to be seen clearly. Use a bolder color text.
- We reserve the right to refuse any word or phrase we consider offensive, inappropriate, explicit or in poor taste.
Designing with logos or trademarks:
- Trademarked or copyrighted images, words and phrases must be your own property.
- For more information on logo and trademark printing, please contact email@example.com or 1-800-644-9474 Monday through Friday 8am - 5pm ET.
ORDERING & RETURNS:
What if I am having trouble ordering from your online store?
Please email or call us at firstname.lastname@example.org 1-800-644-9474 Monday – Friday 8AM-5PM ET. We will respond within 24 - 48 business hours.
What form of payments does Oreo.com accept?
Oreo.com accepts the following forms of payments through our secure system:
- American Express
- Apple Pay
Why was my personalized order cancelled?
Oreo.com reviews all orders placed with personalization and we reserve the right to refuse any word or phrase we consider offensive, inappropriate, explicit or contain trademarks. If we cancel your order we will issue a refund. Please allow 3-5 business days for your bank to process the refund.
Oreo.com will also cancel an order if they feel the image/text will not print to our standards. If the image will print blurry or the text is not readable, we will cancel the order. If you do still want the order, you will need to replace the order online with a new image or text. Unfortunately, once the order is cancelled, we are unable to re-instate the order.
How do I redeem a promo code?
To redeem your promo code, please enter the promotion code on the checkout page and click submit. Only one promotion code per order may be used. For help please contact email@example.com
I forgot to enter my promotion code. Can it be still be applied to my order?
No worries, we can help you with that. Please contact us at firstname.lastname@example.org within 24 hours of placing your order with your order number and the promo code.
Can I cancel my order?
Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel it. This is to ensure we meet the quality and service expectations you expect from OREO. All Sales are FINAL.
I typed in an incorrect billing address when checking out – how can I fix this?
Incorrect billing addresses may cause issues during check out when the cardholder information doesn’t match the mailing address where your credit card statements are sent. Aside from this security check, once an order is placed and an order confirmation e-mail is sent, an incorrect billing address causes no problems.
Can I change the shipping address after I placed an order?
Unfortunately, once your order is placed, we are unable to make any changes to the shipping addresses. Please make sure the shipping address is correct before submitting your order. We are also unable to cancel the order after it is placed as per above. All Sales are FINAL.
Will OREO.com refund a personalized item if I misspell a name?
OREO.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling errors. However, any spelling error on our part will receive a full refund. For additional details, visit our Orders and Returns page.
I don't like the product. Can I return it?
Food items and personalized items purchased on Oreo.com are not eligible for returns and are nonrefundable. There are exceptions for damaged or spelling errors on our part. For additional details, visit our Orders and Returns page.
SHIPPING AND TRACKING
When can I expect my order to ship?
Orders will be shipped within 8-10 business days of placing your order. For time-sensitive deliveries, please keep in mind that Ground Delivery does not offer a guaranteed delivery date, and we highly recommend selecting Expedited.
What shipping carrier do you use?
We ship all packages via FedEx Ground unless otherwise specified for Expedited delivery.
What shipping options do I have?
At this time, we offer Standard Ground Shipping which usually arrives 3-5 business days, or Expedited Shipping which arrives 1-2 business days. To ensure product quality and freshness, we do not ship on Thursday – Sunday during warmer months or to warmer climates.
What are shipping options for perishable gifts?
Some items will incur additional charges to guarantee perfect arrival. Our heat resistant packaging will include insulated packaging materials and ice-gel pack to keep your gift cool and delicious.
Temperatures above 75 degrees and sunny areas typically will cause your fudged covered OREO cookies to melt. We strongly urge you to be careful when you are ordering heat-sensitive items. To minimize any damages, please select an expedited shipping method at checkout. Our heat resistant packaging is only good up to 48 hours.
Can I ship to multiple addresses?
At this time, we do not have the ability to ship to multiple addresses.
Can I ship my order to a PO Box, APO/FPO address, Alaska or Hawaii?
At this time, we do not ship to PO Boxes, APO/FPO addresses, Alaska or Hawaii.
Can I ship my order Internationally?
At this time, we are not able to fulfill orders outside of the United States. Some of our international customers use freight forwarders in the United States who will accept orders on their behalf; however, for security reasons, orders sent to a freight forwarder may require additional identity verification at our discretion. We cannot be held responsible for orders after they reach the warehouse delivery address.
How can I track my order?
Once your order has been shipped, you will receive a confirmation e-mail with your FedEx tracking number. Please allow 24-48 hours for this number to become active. Tracking numbers are sent by e-mail automatically after your order has shipped, so if you have not received your tracking number, your e-mail address may have been entered incorrectly during the checkout process. Feel free to contact us and we can provide you with your tracking information.
I'd like to be added to the OREO email mailing list. What do I do?
Click here to sign up for our email newsletter. Once registered, you will receive emails about new products, special promotions, and exclusive offers for subscribers.
How can I be removed from your mailing list?
Sorry to see you go! You can unsubscribe from the OREO email mailing list at any time. Select the "Unsubscribe" link at the bottom of any OREO email communication.
Is my information secure?
Are OREOid Cookies Kosher, Vegan or Free of Allergans?
Unfortunately, OREOid Cookies are not Kosher or Vegan. We cannot gurarantee OREOid cookies are free of allergans as they will be dipped in fudge.
Can I include a picture on a cookie with just Creme?
Unfortunately, we are unable to personalize just the creme cookies with photos. Once the photo is printed, it will need to “stick” to the fudge to keep the photo on the cookie.
Can I design an OREOid cookie without sprinkles ?
Unfortunately, OREOid cookies do require sprinkles.